Frequently asked questions
What you need to know before booking your yacht.
General
Yes. Our yachts are ideal for couples, families, groups of friends, birthdays, bachelor and bachelorette parties, and special celebrations.
Charters run from 4 to 8 hours, depending on the yacht. Viva La Vida is chartered for 8 hours only.
No. Every yacht comes with captain and crew, and no previous sailing or snorkeling experience is required.
Yes, children are welcome, and life jackets are available for safety.
Absolutely. You can simply enjoy the sailing, sun, ocean breeze, drinks, and island experience without entering the water.
We recommend swimwear, light beachwear, sunglasses, a hat, and comfortable sandals or boat-friendly shoes.
Bring a towel, biodegradable sunscreen, sunglasses, cash for dock fees or extras, and a waterproof phone case if desired.
Yes. Safety is one of our priorities: the crew follows safety procedures and there are life jackets on board.
Our team usually assists guests in English and Spanish. Other languages available on request.
Because it offers stunning turquoise waters, relaxed island charm, great snorkeling spots and beautiful views, all close to Cancun by boat.
Booking
You can book directly on our website, by WhatsApp or with our reservations team.
We recommend booking as early as possible, especially during weekends, holidays, and high season, since availability can sell out quickly.
When you send the form you get your booking number, and in the next step you pay online with PayPal or card. The dock fee is not charged online: it is paid on site on the day of the charter.
Usually we need your preferred date, number of guests, departure location, contact details, and hotel or pickup information if transportation is requested.
Yes. Once your reservation is confirmed, you will receive a confirmation message or email with all important details.
Changes may be possible depending on availability and how much notice is given. Please contact us as soon as possible if you need modifications.
The cancellation terms are shown when you book and are on our Cancellations page. Please review them before paying.
The yacht is reserved for your group at the agreed time, so we recommend arriving on time. If you are running late, let us know by WhatsApp as soon as possible.
No. In most cases, a digital confirmation on your phone is enough.
Yes. We can help organize group bookings for families, company outings, parties, and celebrations. We have boats with capacity up to 100 people.
Dock fees may be charged separately depending on the selected package. Please check your quote or booking confirmation carefully.
Tips are usually not included, but they are always appreciated if you enjoyed the crew's service.
Payment options may vary. Our reservations team can confirm the accepted currencies and payment methods.
Transport
Yes. Transportation may be available from selected hotels and meeting points in Cancun and Riviera Maya, depending on the package.
We offer transportation as an optional extra service. This service is provided by a third party.
Yes. Guests who prefer to arrive on their own can go directly to the marina or designated meeting point.
We recommend arriving at least 30 minutes before departure for check-in.
Our reservations team will confirm whether your hotel, Airbnb, or accommodation is within the transportation coverage area.
Pickup time depends on your location and the departure marina. Exact pickup details are shared after booking confirmation.
Guests should be ready at the hotel lobby, main entrance, or designated pickup point mentioned in the confirmation instructions.
In many cases yes, or we may assign a nearby meeting point that is easy and safe for pickup.
The yachts depart from Cancun's Hotel Zone. If you are staying on Isla Mujeres, message us on WhatsApp and we will tell you how to get to the departure point.
Traffic and operational conditions may occasionally affect timing, but our team will do its best to keep you informed and coordinate your pickup properly.
Yes. Private transportation may be available upon request for an additional cost.
Still have questions?
Message us on WhatsApp and we reply during business hours.